I’ve been working as a UX researcher in an agency setting for 6+ years now, and in my experience, every project and client is at least a little bit different. Sometimes the client relationship is straightforward, and I develop a quick rapport and feel in sync with the client. Sometimes those relationships are more complex.

In one of my early career stops, I worked with nonprofits to configure a software system that would track their outcomes. Picture your local food bank wanting to count how many meals they served and how far their dollars stretched. My process involved discovery work with the Program.

One of my goals for the year was to take space and time to reflect. I’m happy to say that I’ve been able to successfully work on that goal! Recently, I have been reflecting on empathy. It is one of our company values at EchoUser, and it’s not hard to make the connection as to...

This spring, a long-term client approached EchoUser with a project straight out of a science fiction movie — or better said, a project straight out of the mid-pandemic 2022 SciFi experience that is real life.

Despite what society seems to expect of me, I don’t really want to talk to anyone. I am an introvert. However, I found a career where I can make “conversation” and I absolutely love it. I am a UX Researcher.

It was time to run a family experiment. I’d heard about how COVID sparked rapid, deep shifts in the way people were working, and I wanted in.

We welcome 2022 and present to you our resolutions for the new year!

Four months into my Peace Corps service in Uganda, my boss stopped coming to work during regular business hours. He would often arrive at 11 a.m., and leave for lunch around 2 p.m. I was puzzled. What kept him at home until the late morning? And why was he leaving so early in the...

May 2020: Life changed for all of us. As we all confined ourselves into our homes, not being able to dine out at restaurants was one of the biggest changes that the pandemic brought to my lifestyle. The entire experience of dining out, with well-set tables and cutlery, hot appetizers, and beautiful ambiance was suddenly missing. 

With 2020 being an infuriating year, we at EchoUser wanted to start this new year with new goals and refreshed energy! EchoUser designers and researchers got together to write their visions, hopes, and plans that they would like to evolve and grow in 2021.

Take a long, deep breath... Breathe in relaxation… Hold it for a moment… Now, exhale, slowly... Let out any tension… Feel your body relax into stillness between breaths... Do that 3 times, 10 jumping jacks, and a 30-second plank, and your brain will be ready for this post. 

What is EchoUser’s North Star? Do our day-to-day actions align with our North Star? We wrestle with these questions periodically and the answers don’t always stay the same.