We dove into "Laws of UX" to integrate psychology into our UX design at EchoUser. The book was a goldmine, offering key psychological laws and real-world examples. Our team meetings turned into rich discussions that led to actionable insights. The cherry on top? Brainstorming a digital cheat sheet for long-term application.
In a recent study with a niche user group, traditional recruiting methods failed, so we pivoted to internet-based strategies. We gained trust by using the participants' native languages and customized our incentives. This wasn't just about recruiting; it was a deep dive into adaptability and empathy.
As an experienced professional in the field of User Experience, I genuinely appreciate Quest Diagnostics' meticulous execution of their digital interface for blood draw services, skillfully integrating elements such as online appointment scheduling, reminders, and onsite check-ins.
I journeyed from a biology degree to a graphic design one, then fell into a design job lacking creativity. Discovering UX design, I took a leap of faith, which paid off. The challenges of my first year refined my skills and affirmed my passion for this field.
In our final Client-Partner Philosophy post, we discuss Integrity, the core tenet of our client interactions. We stress the importance of honesty, commitment to deliver, and adherence to ethical principles in our dealings with clients, colleagues, and research participants.
Don't just ask customers what they want. Real insight lies in observing their actions, understanding their environment, and probing their real experiences. Techniques like contextual inquiry, field studies, and guided storytelling are key to revealing true user needs.
At EchoUser, we value Transparency, Collaboration, and Integrity. Collaboration is key, empowering clients and fostering shared ownership. Using strategies like regular meetings, stakeholder input, and iterative reviews, we invite clients into the process, moving forward as a "we".
"How did I get so lucky to have a day job like this?" ... In her first year as a UX researcher, Janet reflects on challenges, growth, and unlocking the art of balancing business goals with user needs.
At EchoUser, we value transparency in client relationships. Through clear communication, understanding client needs, and building trust, we collaborate effectively to achieve optimal UX outcomes. We grow and learn together to make a difference in the UX world.
At EchoUser, our "Client-Partner" philosophy is based on transparency, collaboration, and integrity. As a boutique firm, we prioritize direct client relationships, fostering trust, awareness, and empowerment to ensure successful engagements.
Throughout this series, I joined my colleague Chloe in examining empathy in UX, creating an "Empathy Cocktail" to represent empathy's various aspects. The recipe symbolizes empathy for users, clients, and ourselves, highlighting the importance of curiosity, acceptance, and continuous learning. Here's to embracing empathy's complexities!
In our latest post on Empathy, we reflect on the journey towards self-empathy, which one of us realized after becoming a mother. We learned that working from a place of relaxation is just as effective as working from a place of stress and anxiety. We hope to encourage others to develop self-empathy and provide some resources for those who wish to learn more.
If you support racism, sexism, or lying, do not contact us.