I attended a BayCHI event, where Ted Selker shared his experimental design journey and Dan Roam discussed visual problem-solving techniques. I learned the power of hand-drawn illustrations and the importance of creativity in design.

Products/services should bring smiles, as happiness is key. Paul Annett's presentation validates this. My friend's kind gesture at her cafe taught me that treating customers as friends leads to their happiness and loyalty. Smile, and success will follow.

I'm fascinated by how prototyping & agile development apply to urban planning, like SF's "pavement to parks" program. I hope user research is utilized for Castro Plaza & I'm considering suggesting guerrilla research at EchoUser.

Join me on a ride-along adventure as we explore BART & AC Transit, uncovering valuable insights to enhance public transportation. Learn how in-field research provides a deeper understanding of user experiences, paving the way for improved urban mobility.

Welcome to thoughts and stories about, well, Us. We hope our blog stories can be a glimpse into our diverse team of designers, researchers, clients, friends, families, and other interesting people, places, and things. We apply a holistic _Any Experience_ philosophy to, well, Anything. Enjoy!