User Experience Research | EchoUser UX Expertise

User Experience Research

Understand users to inform design, development, and business decisions.

We are a UX research & design firm for your entire product development life cycle.

We partner with the biggest companies in the world to 1-person startups with an idea.

Projects of years, months, days: team support, iterative cycles, 1-day workshops, & more.

Approach

Our research approach spans from precise psychology experiments to whatever-it-takes field studies. The goal is to learn, discover, and deeply understand users within the context of product & services.

Our Mission

A more perfect experience for ourselves and our partners. Always striving toward ideals. Being true to our values.

Research Services

Interviews, user studies, contextual inquiries, persona & journey maps, diary studies, workshops and more. Also see Design & Usability.

Clients

Autodesk, Google, Cisco, Akili Interactive, NextRoll, Varian Medical Systems, Stitcher, Trinet, Capital One, Panasonic, and many more.

Domains

All software, web, mobile, voice & more. Enterprise, VR/AR, games, etc. Specialized hardware, physical spaces & services, & sometimes space itself.

Research Case Studies

Tendril User Research

Conducting contextual interviews to create personas that help an energy company understand their users.

Guidewire Insurance Software

Persona Development

Transforming corporate culture with UX awareness and training, teaching strategy and persona creation for ongoing design and new business endeavors.

Bay Area Rapid Transit (BART)

Transit Experience

Identifying pain points in the transit experience by riding alongside Bay Area passengers on their daily commutes.

More Research Thoughts

UX research as an introvert: a match made in heaven

Despite what society seems to expect of me, I don’t really want to talk to anyone. I am an introvert. However, I found a career where I can make “conversation” and I absolutely love it. I am a UX Researcher.

April 13, 2022

Recognizing Craft

I started leading the latest professional development (PD) series for our team titled “Research Basics: Note-taking through Analysis (and beyond)”. Unlike other professional development cycles that catered to a specific method of design or research, this one was explicitly a “crossover PD” designed for both researchers and designers.

June 10, 2020