EchoUser UX Agency Logo
User Experience Research
Understand users to inform design, development, and business decisions.
Company descriptions

We are a UX research & design firm for your entire product development life cycle.

Company descriptions

We partner with the biggest companies in the world to 1-person startups with an idea.

Company descriptions

Projects of years, months, days: team support, iterative cycles, 1-day workshops, & more.

Our Mission
A more perfect experience for ourselves and our partners. Always striving toward ideals. Being true to our values.
Research Services
Interviews, user tests, contextual inquiries, persona & journey maps, diary studies, workshops and more
Clients
Autodesk, Google, Cisco, Akili Interactive, NextRoll, Varian Medical Systems, Stitcher, Trinet, Capital One, Panasonic, and many more.
Domains
All software, web, mobile, voice & more. Enterprise, VR/AR, games, etc. Specialized hardware, physical spaces & services, & sometimes space itself.
Research Case Studies
Tendril User Research
Tendril User Research
Conducting contextual interviews to create personas that help an energy company understand their users.
Guidewire Insurance Software
Guidewire Insurance Software
Persona Development
Transforming corporate culture with UX awareness and training, teaching strategy and persona creation for ongoing design and new business endeavors.
Bay Area Rapid Transit (BART)
Bay Area Rapid Transit (BART)
Transit Experience
Identifying pain points in the transit experience by riding alongside Bay Area passengers on their daily commutes.
More Research Thoughts
UX research as an introvert: a match made in heaven
UX research as an introvert: a match made in heaven

Despite what society seems to expect of me, I don’t really want to talk to anyone. I am an introvert. However, I found a career where I can make “conversation” and I absolutely love it. I am a UX Researcher.

April 13, 2022
Growth Mindset
Recognizing Craft
Recognizing Craft

I started leading the latest professional development (PD) series for our team titled “Research Basics: Note-taking through Analysis (and beyond)”. Unlike other professional development cycles that catered to a specific method of design or research, this one was explicitly a “crossover PD” designed for both researchers and designers.

June 10, 2020
Growth Mindset
An experiment in Anytime, Anyplace, Anywhere
An experiment in Anytime, Anyplace, Anywhere

It was time to run a family experiment. I’d heard about how COVID sparked rapid, deep shifts in the way people were working, and I wanted in.

March 18, 2022
Growth Mindset

How can we help your research?

Our Research Values
Empathy
Empathy

Empathy

Our core essence. Act with integrity, respect, and self awareness. Have this for our clients, our work, each other, and ourselves.

Love of Craft
Love of Craft

Love of Craft

Our foundation is the way we work. Love what you do, obsess on the how, and the outcomes will follow.

Humble, but Confident
Humble, but Confident

Humble, but Confident

Be driven yet thoughtful. Be open and honest, and listen first.

EchoUser
Beyond Research
Usability & Design
FlashRay Full-Service UX
FlashRay Full-Service UX
User Research and Design
Applying a comprehensive user-centered design approach from research to high fidelity design to a highly complex, technical system.
RoboCam: The Social Robot
RoboCam: The Social Robot
Industrial Design & Robotics
Designing a robotic device that merges the concepts of a home assistant with a pet-like companion.
Gaming Heuristics & Usability
Gaming Heuristics & Usability
Nordeus Game Usability
Customized heuristics and usability testing to enhance the gaming experience.
Children's Day School
Children's Day School
Workshop
Teaching students how to prototype games and improve them by collecting and implementing user feedback.
Got Food?
Got Food?
EchoUser Labs
Engaging tangible mobile experiences to design a smart food tracker, helping people reduce food waste.
Stitcher Iterative Test & Design
Stitcher Iterative Test & Design
The RITE Method for Internet Radio
Iteratively mining for the”A-ha!” moment, the key point where a user goes from casual to habitual.
EchoUser UX Agency Logo
Your UX-as-a-Service partner. A holistic research & design agency.
Still exploring? See more of our work:
User Research
UX Design
Usability Testing
We're here to help
Still exploring? See more of our work:
User Research
UX Design
Usability Testing
EchoUser UX Agency Logo
We strive to create extraordinary experiences
by understanding people at a deeper level.
ECHOUSER HQ
San Francisco, California, USA
hello@echouser.com
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