Applying a comprehensive user-centered design approach from research to high fidelity design to a highly complex, technical system.

Identifying pain points in the transit experience by riding alongside Bay Area passengers on their daily commutes.

Designing a robotic device that merges the concepts of a home assistant with a pet-like companion.

A long standing partnership providing UX expertise across multiple years and product lines.

Teaching students how to prototype games and improve them by collecting and implementing user feedback.

Transforming corporate culture with UX awareness and training, teaching strategy and persona creation for ongoing design and new business endeavors.

Creating a space in which both teachers and students can seamlessly browse and share resources.

Collaboration with Berkeley Innovation undergraduate team to ideate, iterate, and prototype concept designs.

Creating a powerful and intuitive design for a highly technical and novel management tool.

Iteratively mining for the”A-ha!” moment, the key point where a user goes from casual to habitual.

Customized heuristics and usability testing to enhance the gaming experience.

Journey maps and heuristic analysis led to three personas and four design approaches to enrich an onboarding experience.

Engaging tangible mobile experiences to design a smart food tracker, helping people reduce food waste.

Saving Cisco millions of dollars by proving that dual monitor usage is more efficient and cost-effective.

Providing UX value through a combination of tactical implementable short term solutions and long term strategic design vision.

We defined and validated a rigorous and systematic testing methodology utilizing real technicians, which was key to finding and mitigating sources of human error.

Bringing together the startup community to create an actionable game plan towards reaching a more inclusive, diverse workforce.

Conducting contextual interviews to create personas that help an energy company understand their users.

We unified multiple design guides and patterns into a single design system to serve as the single source of truth for the TriNet product family.

Redesigning Castlight’s Employee Rewards Program for higher user engagement and increased user retention.

User-centered design as the basis for innovating a novel interactive experience to invigorate the Bespoke brand.

Creating a visual style guide to differentiate Ultipro with a look and feel that is “bravely human.”

End-to-end user research and design to create a first-in-its class product for managing venture capital.

Understanding specific user needs and flows to establish a new career services platform.