Usability & User Testing | EchoUser UX Expertise

Usability & User Testing

Identify, quantify, and prioritize user issues to guide product development.

We are a UX research & design firm for your entire product development life cycle.

We partner with the biggest companies in the world to 1-person startups with an idea.

Projects of years, months, days: team support, iterative cycles, 1-day workshops, & more.

Approach

Our usability & user testing approach is both quantitative and qualitative -- we aim to both measure and improve product experience -- adapting methods to best fit business and development needs.

Our Mission

A more perfect experience for ourselves and our partners. Always striving toward ideals. Being true to our values.

Usability Services

Usability tests, validations, interviews, benchmark, FDA compliance, contextual inquiries, diary studies, workshops and more. Also see Research & Design.

Clients

Autodesk, Google, Cisco, Akili Interactive, NextRoll, Varian Medical Systems, Stitcher, Trinet, Capital One, Panasonic, and many more.

Domains

All software, web, mobile, voice & more. Enterprise, VR/AR, games, etc. Specialized hardware, physical spaces & services, & sometimes space itself.

Usability Case Studies

Varian TrueBeam: Human Factors Benchmarking

Standardizing Varian FDA Testing

We defined and validated a rigorous and systematic testing methodology utilizing real technicians, which was key to finding and mitigating sources of human error.

Gaming Heuristics & Usability

Nordeus Game Usability

Customized heuristics and usability testing to enhance the gaming experience.

Castlight Health

User retention

Redesigning Castlight’s Employee Rewards Program for higher user engagement and increased user retention.

More Usability Thoughts

Usability Testing in the Metaverse

I worked on a project with a client developing AR/VR technology for workplace collaboration. We overcame challenges with a customized research protocol and learned that applying UX practices to emerging technologies requires an innovative approach.

July 19, 2022

UX research as an introvert: a match made in heaven

Despite what society seems to expect of me, I don’t really want to talk to anyone. I am an introvert. However, I found a career where I can make “conversation” and I absolutely love it. I am a UX Researcher.

April 13, 2022

Beyond Usability: What Else is in a Researcher's Toolkit?

UX research goes beyond usability testing. To assess usefulness, researchers use interviews, contextual inquiry, diary studies, & prototyping. These methods help understand user wants, needs, and desires, and inform product development & strategic planning.

October 6, 2017

How can we help your usability?

Our Usability Values