Case Study

Ultimate Software: Workforce Management

  • Enterprise

Redesigning time and workforce management software.

Challenge

Ultimate Software was in the process of completely overhauling its existing software, Ultipro. In this project, an experience designer was implanted into Ultimate Software's workforce management team to determine optimal solutions to the challenges introduced in presenting timesheets and employee information for both employees and managers.

EchoUser was challenged with creating a complex tool for managing people, schedules, and payroll. It was critical that all of these moving pieces worked well together in harmonious synchrony. During the course of the project, our designer worked with other designers as well as directly with an agile development team.

"We worked in parallel with the development team, which was great because we could quickly see our designs fully coded and quickly iterate."

Approach

Our UX designers worked closely with the development team and product owner to identify issues and quickly address the design challenges they imposed. The Workforce Management team operated in an agile-style fashion, where designs and development tasks were completed in two-week sprints.

Screen Shot 2014-07-07 at 5.55.50 PM

The team was comprised of a researcher as well as a prototype designer, which allowed designs to be rapidly implemented, tested, and iterated upon.

Screen Shot 2014-07-07 at 6.13.04 PM Clickable Prototype

Outcome

Throughout the engagement with Ultimate, design solutions were tested and received very positively, as we were able to compose solutions that were both simple and elegant. Workforce Management and Ultipro continues to be an ongoing project, and is due for an alpha release by the end of the year.


Services Used